Contact Us

If you have a problem with a Kickstarter campaign or anything else we’re responsible for, we want to fix it.

Please see our short list of FAQs below

We get a LOT of mail, and things get hairy around here sometimes, but we do try to answer promptly, and we do have a part-time assistant to help. Please don't be afraid to follow up if you don't hear from us—if you’re nice, we’re won’t mind! It’s true that we are a just a couple of artists shipping out of our basement, but sometimes mail goes astray and it isn’t even our fault.

customerservice@studiofoglio.com

Studio Foglio, LLC
2400 NW 80th St. #129
Seattle, WA 98117
USA

This is not the actual location of our secret lair/studio! If you show up here, the nice people at the mailbox will happily sell you postage stamps, but we aren't there. All forms of mail, packages and FedEx-type items can be received at the above address.

—FAQ: Things to Know Before Writing to Us—

ABOUT MAGIC THE GATHERING CARDS:

PLEASE DO NOT send us cards to sign. Some of the game cards that we did artwork for are now quite valuable, and we simply cannot be liable for your precious collectibles.

If you’re still feeling brave, for a small fee, Magic the Gathering card signings can be more safely arranged through Mountain Mage’s Card Signature Service.

Thank you.

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Letters to the Professors (Fill our days with song by telling us how much you love our comic)

We love to hear from our readers! We love to see your cosplays, fan art, tattoos, or craft work, and to hear how your latest RPG session went! There’s only one exception:

PLEASE don't send us story ideas. We have lots of our own, and sending us yours compromises us legally. Find a fanfic group, they're out there, and they're wonderful! (So we hear, we're not allowed to look.)

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Kickstarter/Crowdfunding Questions and Help

If you need to contact us about a mistaken or missing shipment, please use the Backer Contact Form to the right, or on our main girlgeniusonline.com web site. We've done a lot of campaigns, and messages directly on old campaign pages can sometimes be missed. We do NOT want to miss you. We want to be sure that all of our backers get their rewards.

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Online Shop Customer Service

If you haven’t got your order or have questions about an item, let us know! We will do our best to help you. Happy readers are important to us. Please be nice and don’t shout at our email helper, we are absolutely NOT out to cheat you, and we truly do want to help.

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Other Shops and Vendors

If you have ordered from Rain Games, Barnes and Noble, Amazon, TopatoCo, Steve Jackson Games, Cheapass Games, or any of our vendors or licensees, and have questions about orders, please write directly to them. We don’t have easy access to their records!

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Technical Web Nitpicks (To give Kaja a hearty push down the path of drunken insanity)

If something isn't working right on the site, please let us know. We are unlikely to notice everything ourselves, especially if it works perfectly on our system.

Do please remember that, although there are a lot of cool things that could be done with the site, Kaja is pretty busy just keeping the basics running smoothly. She selfishly tries to keep things simple in service of what is left of her sanity. So please don't be too offended if your amazing suggestion isn't acted upon right away, or even at all. Kaja may be lying down with a cold cloth on her head muttering "That would be soooo cool... I need another drink..."

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Editorial Misery (Tell us that the money spent on our college educations was wasted)

Girl Genius is not written by committee. We're writing the story for ourselves, and we understand that not every other reader will always agree with our choices. Sorry about that, but there isn't much we can do if you don't like it. However, if there is an (ahem) error involving the English language anywhere, we need to hear about it. Want to, no. Need to, yes. Please let us know before we put it into print and really embarrass ourselves. Thank you! Oh, the same goes for stupid use of non-English languages as well. We truly do rely upon the kindness of strangers. All we ask is that you try to restrain your contempt.

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And Finally, thank you for reading our work! It means the World to us!